Website usability is more than just having your mouse-pointer stay visible and clicking on the…
How Having a Great Website Can Help Your Business Grow
It is now vital for business owners to ensure their companies have a streamlined and effective online presence. The days of customers calling you are coming to an end, so if you aren’t investing money in your website and making changes to improve it, your business will be losing customers. Customers are turning more and more towards using the web to make purchases thanks to various advancements like 24/7 shopping.
We’ll look at some of the ways that having an impressive online presence starting with your website can help your business grow.
Make more sales.
If you think about it, the purpose of a website is to sell products and services. So, the success of your business largely depends on the effectiveness of your sales website. The more effective it is, the more money you will make in sales. And if you have a great website, then you are already better off than those who don’t.
Your business’ website is an online marketing tool that can also make you money. Online consumers expect to be able to research products and services they are interested in purchasing. It has become an essential part of the modern consumer journey.
Establish yourself as an authority in your niche.
If you’re trying to grow your business, it’s important to have a site that stands out. A good-looking website builds trust with your audience and shows that you know your business inside and out.
It’s the first impression many people will have of your company and can make or break deals. If you don’t have an appealing, up-to-date website already, it may be time to bite the bullet and hire a professional web designer.
Provide better customer service.
Do you find yourself driving down the road and needing to find a location? Do you call the business on your phone only to get a recording or bad messaging? Most businesses rely on their website as their first point of contact for potential clients. Having a website can reduce the number of phone calls you get about basic questions.
With so much info available on the web, customers are likely to turn to a source that’s easier and more convenient than calling. If you want to be the go-to resource for your customers, make sure your website is a top priority for your business.
You can even respond to customer queries 24/7 by using live chat software on your website. The software can resolve the most common issues and forward unresolved concerns to an assigned person.
Generate more leads.
Having a great website is absolutely critical to closing the deal and turning your web leads into customers. It can help you get new business or increased sales from existing clients and your established customers.
A website acts as a digital hub for your clients to find out more about your products or services. It generates traffic to the site and helps increase conversion rates, which in turn drives sales. It’s like having your own private marketing department, working 24 hours a day, 365 days a year.
Gather data about potential and existing customers.
What if your website could tell you what people want? You can do that by gaining insight into customer interests. Then, you can use that information to create value for them.
When analysing your website’s data, you will have a clearer understanding of your customer segments’ needs. You can then use segmented messaging to tailor communications to particular segments — this is known as “personalisation”. It gives you an edge by delivering content that resonates with your audience. It helps you set yourself apart from competitors who are sending mass messages.
Share important news.
If you’re wondering how frequently you should be updating your site, the answer is “as often as possible.” As soon as you release a new product or experience a notable shift in business direction, update your site to alert your visitors.
When you update your customers, they get to see firsthand how their purchases are being incorporated into the life of your business. It also lets you feature up-to-date promotions and interesting facts about your products in a way that will capture their attention.
Simply put, a business website is a must-have as far as scaling your business is concerned. Having a website is like owning a storefront: you can display all your products and services in it, making it easier for potential customers to browse through them. You can also include information about your staff or background details about your brand.
Setting up a website indeed takes time, money, and technical know-how. However, it can be worth the effort if done well, so your site can grow with your business.
If you’re looking to step up your online presence, reach a bigger market and convert more leads, we’re here to help.
Give us a call at (02) 8211 0668 or e-mail us at [email protected]
A self-professed book and digital marketing nerd, Darlyn Herradura focuses on building trust between customers and businesses with the written word. She understands that creating valuable content is the best way to get found online and happily spends her time doing that.